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Shipping Policy
Processing Time:
All orders are processed within 1–2 business days. We do not ship on weekends or holidays.
Shipping Method:
Orders are shipped via trusted carriers such as USPS, UPS, or FedEx, with tracking numbers provided for every order.
Estimated Delivery Time:
• Standard Shipping (within the U.S.): 3–5 business days
Shipping Cost:
• Orders under $127 USD: flat rate of $5.90 or $7.90 depending on size.
• Free shipping on all orders over $127 USD.
Tracking:
You will receive a tracking number via email once your order has been shipped.
Returns & Refund Policy
At LUAXIA, your satisfaction is our priority. If you are not satisfied with your purchase, we offer returns under the following conditions:
Return Window:
You have 7 calendar days from the date of delivery to request a return or exchange.
Return Conditions:
• Items must be unused, in their original packaging, and in perfect condition.
• For hygiene reasons, we do not accept returns of used or opened skincare products.
Return Procedure:
1. Contact us at contact@luaxialab.com with your order number and reason for return.
2. We will provide return instructions.
3. Once we receive and inspect the item, your refund or exchange will be processed.
Return Shipping Fees:
Return shipping costs are the customer’s responsibility, unless the product arrived damaged or defective.
Purchase Policy
Accepted Payment Methods:
We accept major credit cards, debit cards, and secure payments via Stripe.
Secure Checkout:
All transactions are protected by SSL encryption and handled through certified payment gateways. We do not store any payment information.
Pricing & Billing:
All prices are listed in USD. LUAXIA reserves the right to change product pricing or conditions at any time without prior notice.
Customer Responsibility:
Please ensure that all personal information entered at checkout is accurate. LUAXIA is not responsible for delivery issues due to incorrect or incomplete shipping information.